Seamless Support for Every Step of Your Atlassian Journey

Understanding that technical proficiency and needs differ across teams, professional and responsive support becomes indispensable. At Bliss Media Studio, we bridge this gap with our dedicated, friendly, and skilled team of Atlassian experts. Whether you’re encountering a complex challenge or simply need guidance on best practices, our support packages are designed to ensure your Atlassian tools are maximizing value for your organization at all times.

Support Packages

Elevate your team’s Atlassian experience with Bliss Media Studio’s Support Packages, meticulously designed to complement your toolset for optimal performance. Our tiered support ensures tailored guidance for leveraging Atlassian’s capabilities to their fullest—vital for both new adopters and those scaling operations. Choose the tier that aligns with your needs and unlock the full potential of your Atlassian suite, all while enjoying significant discounts.

Silver Support Package
10 hours of monthly supporT



Save $1,000 a year!

  • Dedicated Expertise: Receive 10 hours of monthly support from our Atlassian experts, ensuring your tools are always running smoothly.
  • Versatile Support Scope: Covers everything from initial implementation and optimization to ongoing maintenance and troubleshooting, providing a comprehensive support solution.
  • Standard Response Time: Reliable next-business-day response time for all your inquiries and issues.
  • Annual System Review: A yearly check-up to ensure your systems are up to date and meeting your needs.
  • Guidance on Best Practices: Tips and best practices for using Atlassian tools effectively within your team.

Gold Support Package
20 hours of monthly support



Save $2,000 a year!

  • Increased Support Hours: 20 hours of monthly support, ideal for growing teams needing more extensive assistance.
  • Accelerated Response Time: Benefit from a rapid 4-hour response time, ensuring swift resolution to keep your projects moving.
  • Basic Optimization Advice: Recommendations on how to keep your Atlassian tools running smoothly.
  • Proactive Health Checks: Regular system audits to anticipate and mitigate potential issues before they impact your workflow.
  • Custom Training Sessions: Access to tailored training sessions that empower your team with advanced knowledge of Atlassian tools.
  • Enhanced Strategic Advisory: More in-depth strategic guidance to align Atlassian tools with your business objectives.

How It Works


Explore Our Offerings

Begin by exploring our Support Packages to find the one that best suits your business needs. Each package is designed to offer varying levels of support to match your requirements.


Submit a Quote Request



Receive Personalized Pricing

Our team will prepare a customized offer for you, detailing the savings you can achieve with an annual subscription compared to the standard quarterly option. We’ll explain exactly how much you can save.


Review and Decide

Take your time to review the provided quote. Remember, there’s no rush or pressure to proceed. If you decide to move forward, we’ll guide you through the next steps.


Choose Your Payment Plan

Decide between an annual subscription for maximum savings or a flexible monthly renewal option. We make it easy to choose the plan that best fits your budget and needs. Monthly packages automatically renew each month, while annual packages renew each year. Payment reminders are sent 14 days before renewal and you may cancel with 10 days’ notice.



Finalize your choice and activate your Support Package with Bliss Media Studio. Enjoy the peace of mind that comes with having expert Atlassian support on call.


Our commitment is to provide you with the expert support you need to make the most out of your Atlassian tools. By agreeing to these terms, you enable us to deliver tailored solutions that match your business requirements, ensuring your tools are optimized, and your team can focus on what they do best.

Frequently Asked Questions

Q: When are your service hours for support?
A: Our consulting services are available from Monday to Friday, 09:00 to 18:00 Mountain Time. We observe US public holidays, during which services are not available.

Q: What are the response times for support requests?
A: Response times vary by package. Silver package subscribers can expect a response within one working day, while Gold and Platinum subscribers will receive a response within four hours.

Q: How do I submit a support request?
A: All support requests should be submitted through our service desk in English. This ensures efficient processing and accessibility for all clients.

Q: Do I need to provide access to my Atlassian instances?
A: Yes, to deliver effective support, administrative rights to your Atlassian instances are required.

Q: What is covered in your support packages?
A: Our support extends to Jira Work Management, Jira Software, Jira Service Management, Confluence, and Jira Align, including common apps, ensuring a wide range of your Atlassian needs are met.

Q: How is billing handled for support packages?
A: Monthly support is billed at the end of each month. Annual contracts are invoiced in advance. Should you exceed the support hours in your package, additional support is available at our on-demand rate. Upgrading your package is also an option at any time.

Q: Can support hours be rolled over to the next month?
A: Support hours are allocated monthly and do not roll over. This policy is in place to ensure we can plan resources effectively and maintain the high-quality support our customers expect.


Bliss Media Studio establishes a dedicated, user-friendly help desk for your team, ensuring round-the-clock accessibility. Our support adheres to stringent Service Level Agreements (SLAs), guaranteeing prompt and effective resolution of your queries. For changes requiring your authorization, such as modifications to permissions or roles, our team collaborates closely with you to ensure seamless, secure operations. In your search for an Atlassian administrator, have you considered the flexibility and value of on-demand expertise without the need to hire a full-time employee or contractor? Bliss Media Studio offers just that—a way to access dedicated Atlassian experts on call, tailored precisely to your needs and schedule. Contact us for more information.


At Bliss Media Studio, we’re providing a partnership that helps unlock your organization’s full potential. Our expertise in implementing and managing enterprise-grade Atlassian solutions ensures that your projects achieve unparalleled efficiency and collaboration. 

Connect with Bliss Media Studio and start redefining what’s possible for your business. 



We leverage Atlassian tools to bring your brightest ideas to life, transforming visions into reality with agility and precision.


Our project and product management approach with Atlassian’s suite is grounded in analytical rigor, ensuring every decision advances your goals.


As pioneers in the digital transformation space, we use Atlassian solutions to design forward-thinking strategies that set you apart.


With meticulous planning and Atlassian’s powerful platforms, we tailor your digital infrastructure for optimal impact, aligning closely with your long-term vision.


Our expertise in integrating Jira, Confluence, and other Atlassian products into your operations guarantees a harmonious workflow, enhancing efficiency and collaboration.