Transform your IT Service Management (ITSM) with Bliss Media Studio’s Jira Service Management packages. Tailored to enhance your ITSM processes, our solutions streamline incident, problem, and change management, ensuring you deliver exceptional service experiences.
Features and Benefits
Why Jira Service Management? Jira Service Management revolutionizes IT service management (ITSM) by providing a collaborative, agile platform that bridges development and operations teams for swift issue resolution and high-quality service delivery.
IT Service Management
Implement ITIL-certified best practices effortlessly with Jira Service Management. Create a service desk that not only manages incidents, requests, problems, and changes efficiently but also enhances the overall service delivery experience for your users and customers.
Enhanced Customer Service
Provide outstanding customer service with a self-service portal and a knowledge base that empowers users to find answers quickly while freeing up your team to focus on more complex queries. Track customer requests in real-time, from submission to resolution, ensuring transparency and satisfaction.
Seamless Integration
Jira Service Management seamlessly integrates with other Atlassian products, like Jira Software and Confluence, and third-party tools, fostering an environment where development, operations, and service management collaborate more effectively.
Customizable Workflows
Adapt Jira Service Management to fit your organization’s unique ITSM processes. Customize workflows for different service requests, ensuring they follow the optimal path from creation to resolution, which enhances efficiency and meets compliance needs.
Exclusive Licensing Discount
Elevate your IT service management with Jira Service Management, and enjoy savings of up to 5% when you bundle your annual license with our implementation packages. At Bliss Media Studio, we’re dedicated to streamlining your ITSM processes and enhancing the service delivery experience through comprehensive tool integration and support.
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Bliss Media Studio Jira Service Management Packages
At Bliss Media Studio, we provide customized Jira Service Management solutions tailored to meet the diverse needs of organizations of all sizes. Our expertise in IT service management ensures that your setup is optimized for efficiency, seamlessly integrated with your existing IT ecosystem, and strategically configured to elevate your service delivery capabilities. We employ industry best practices and cutting-edge strategies to develop a robust ITSM framework that is both user-friendly and scalable, ensuring your team can deliver exceptional service now and as your organization grows. Whether you’re looking to implement an ITIL-aligned service desk, automate change management processes, or enhance incident response, our support packages provide the foundation for a successful Jira Service Management deployment.
Essentials
$ 2,500(Regularly $3,500)
- Ready in 2 Weeks: Quick setup to get your Jira Service Management environment operational.
- ITSM Foundation Setup: Configuration of your initial service desk project, including request types and queues, to start managing incidents, problems, and service requests efficiently.
- Basic Workflow Configuration: Setup of standard ITIL-aligned workflows for incident, problem, and change management to streamline your IT service processes.
- Introductory Guide and Best Practices: Provision of a basic user guide and best practices tailored to ITSM, helping your team leverage Jira Service Management for effective service delivery.
- Service Catalog Creation: Assistance in creating a basic service catalog to help users quickly find the services they need.
Elevate
$ 6,000(Regularly $8,000)
- Includes Everything in Essentials: All foundational benefits of the Essentials package for a robust IT service management start.
- Ready in 3 Weeks: Further customization and configuration to enhance your IT service management capabilities.
- Custom Workflow Enhancements: Tailoring up to 3 custom workflows for your unique IT service processes, including advanced automation for repetitive tasks.
- SLA Configuration: Setup of Service Level Agreements (SLAs) to ensure timely response and resolution of incidents and requests.
- 4-Hour Custom Training Session: Comprehensive training session to ensure your team can fully utilize Jira Service Management, covering SLA management, advanced reporting, and customer portal customization.
- Advanced Permissions and Security: Implementation of detailed permissions and security measures to protect sensitive information and manage access.
Ultimate
$ 14,500(Regularly $17,500)
- Includes Everything in Elevate: All enhanced features of the Elevate package plus additional premium services for comprehensive IT service management.
- Ready in 4 Weeks: A complete, end-to-end setup and optimization of Jira Service Management to meet the demands of larger organizations or complex IT environments.
- Multiple Service Desk Setup: Configuration of up to 5 service desk projects to cover various IT and customer service needs across departments.
- Jira Integration with Other Atlassian Products: Seamless integration of Jira Service Management with Confluence for knowledge management and Bitbucket for devops practices, enhancing collaboration and efficiency across IT service management and development.
- One Year of Silver Support Package: Continuous, year-round expert support (up to 10 hours per month) for ongoing optimization, updates, or customizations, ensuring your ITSM processes remain agile and responsive.
- Strategic ITSM Plan: Development of a comprehensive strategy for your IT service management, focusing on scalability, integration with business processes, and continuous service improvement.
How the Discount Works
Unlocking your exclusive discount with Bliss Media Studio is straightforward and hassle-free. Here’s how you can make the most of our special offer:
01
Explore Our Offerings
Start by reviewing the Bliss Media Studio Support Packages and Atlassian tools above to determine which solutions best meet your needs.
02
Submit a Quote Request
Visit our Service Desk portal and fill out the quote request form. Provide details about the Atlassian products and support tier you’re interested in. There’s absolutely no obligation or commitment required to request a quote.
03
Receive Personalized Pricing
Our team will review your request and get back to you with a customized quote that includes up to 5% off Atlassian Licenses and Implementation Packages when purchased together annually. We’ll outline how the discount applies to your selected options.
04
Review and Decide
Take your time to review the provided quote. Remember, there’s no rush or pressure to proceed. If you decide to move forward, we’ll guide you through the next steps.
05
Switch Billing Contact
To apply the discounts, we need to become the Billing Contact for your Atlassian products. This process is simple and we’ll assist you every step of the way.
06
Complete Your Purchase
Once everything is set, complete your purchase directly with us. We’ll ensure that the discounts are applied, and you start enjoying your Atlassian tools and Bliss Media Studio support.
Terms and Conditions
- This offer is valid for annual purchases of Atlassian Licenses and Bliss Media Studio Implementation Packages made together.
- Services include the setup, configuration, and customization of Atlassian tools based on the customer’s specific business needs and goals.
- Discounts are applied to the first year of service; standard rates apply upon renewal.
- Offer cannot be combined with other promotions or discounts.
- No obligation or commitment is required to request a quote; you can decide not to proceed at any stage.
- Payment for services and licenses must be completed per the terms specified in the quote provided by Bliss Media Studio.
- All customer information and project details will be treated with the utmost confidentiality and in compliance with our privacy policy.
Take advantage of this limited-time offer to enhance your team’s productivity and collaboration with Atlassian tools and expert support from Bliss Media Studio.
Frequently Asked Questions
Q: Can I purchase Atlassian licenses without also purchasing implementation services?
A: Yes, purchasing licenses without our implementation services is possible. However, bundling services and licenses together offers discounts and ensures seamless integration.
Q: How do I know which Atlassian products are right for my business?
A: Our experts will analyze your business requirements to recommend the best-suited Atlassian products. Schedule a consultation to start the discovery process.
Q: What if I already have Atlassian licenses? Can I still get a discount?
A: Yes, we offer discounts for expansions or renewals of your current licenses, especially when paired with our implementation services.
Q: How long does Atlassian product implementation take?
A: Implementation time varies by product and project scope. Essentials are ready in 2 weeks, with more comprehensive solutions taking 3 to 4 weeks.
Q: What is included in the implementation service?
A: Our service encompasses setup, configuration, customization to match your business processes, and team training on the new tools.
Q: Is there a commitment required to request a quote?
A: No, requesting a quote is obligation-free. We aim to provide all necessary information for an informed decision.
Q: What happens after the implementation service is complete?
A: We offer ongoing support packages to ensure your Atlassian tools are continuously optimized for your business.
Q: What makes Bliss Media Studio stand out among Atlassian Solution Partners?
A: Our mix of expertise, personalized service, and commitment to your organization’s success with Atlassian tools provides unparalleled value.
Q: Who can I contact for more information?
A: For detailed inquiries or to discuss specific needs, please contact our support team through the form below.
At Bliss Media Studio, we’re providing a partnership that helps unlock your organization’s full potential. Our expertise in implementing and managing enterprise-grade Atlassian solutions ensures that your projects achieve unparalleled efficiency and collaboration.
Connect with Bliss Media Studio and start redefining what’s possible for your business.
BRILLIANT
We leverage Atlassian tools to bring your brightest ideas to life, transforming visions into reality with agility and precision.
LOGICAL
Our project and product management approach with Atlassian’s suite is grounded in analytical rigor, ensuring every decision advances your goals.
INNOVATIVE
As pioneers in the digital transformation space, we use Atlassian solutions to design forward-thinking strategies that set you apart.
STRATEGIC
With meticulous planning and Atlassian’s powerful platforms, we tailor your digital infrastructure for optimal impact, aligning closely with your long-term vision.
SEAMLESS
Our expertise in integrating Jira, Confluence, and other Atlassian products into your operations guarantees a harmonious workflow, enhancing efficiency and collaboration.