Tailored, On-Demand Atlassian Expertise
Are you searching for an Atlassian administrator or specialist but wary of the costs and commitments associated with hiring a full-time employee or contractor? Look no further. Our Support Packages are specifically designed to provide you with access to dedicated Atlassian product experts, without the overhead, ensuring your tools are optimized and efficiently managed with the flexibility your business requires.
Discover Annual Savings with Our Tailored Support Packages
Maximize your Atlassian tools’ investment by committing to an annual support package, you not only gain the dedicated expertise of Atlassian product experts but also enjoy significant cost savings.
- Silver Support Package: Perfect for maintaining operational efficiency with 10 hours of expert support each month. Annual Plan: Save $1,000.
- Gold Support Package: Enhanced support for growing teams, offering 20 hours of expert assistance each month, faster response times, and more. Annual Plan: Save $2,000.
- Platinum Support Package: Our most comprehensive package, providing 40 hours of support monthly for large or complex Atlassian environments. Includes priority response, advanced optimization strategies, and more. Annual Plan: Save $3,000.
The Bliss Media Studio Difference
On-Demand Expertise
Access our Atlassian experts whenever you need them. Our team is ready to assist with any challenge, big or small, without the need for a full-time position on your part.
Cost-Effective Flexibility
Our support packages provide you with a set amount of expert time each month, allowing you to manage your Atlassian tools efficiently while keeping costs predictable and manageable.
Customized for Success
Whether it’s initial setup, optimization, or ongoing troubleshooting, our services are designed to fit your business requirements, ensuring you get the most out of your Atlassian tools.
Bliss Media Studio Support Packages
Elevate your team’s Atlassian experience with Bliss Media Studio’s Support Packages, meticulously designed to complement your toolset for optimal performance. Our tiered support ensures tailored guidance for leveraging Atlassian’s capabilities to their fullest—vital for both new adopters and those scaling operations. To maximize your savings purchase an annual support package. Choose the tier that aligns with your needs and unlock the full potential of your Atlassian suite, all while enjoying significant discounts.
Silver Support Package
10 hours of monthly supporT
$1,000/mo
$11,000/yr
Save $1,000 a year!
- Dedicated Expertise: Receive 10 hours of monthly support from our Atlassian experts, ensuring your tools are always running smoothly.
- Versatile Support Scope: Covers everything from initial implementation and optimization to ongoing maintenance and troubleshooting, providing a comprehensive support solution.
- Standard Response Time: Reliable next-business-day response time for all your inquiries and issues.
- Annual System Review: A yearly check-up to ensure your systems are up to date and meeting your needs.
- Guidance on Best Practices: Tips and best practices for using Atlassian tools effectively within your team.
Gold Support Package
20 hours of monthly support
$1,500/mo
$16,000/yr
Save $2,000 a year!
- Increased Support Hours: 20 hours of monthly support, ideal for growing teams needing more extensive assistance.
- Accelerated Response Time: Benefit from a rapid 4-hour response time, ensuring swift resolution to keep your projects moving.
- Basic Optimization Advice: Recommendations on how to keep your Atlassian tools running smoothly.
- Proactive Health Checks: Regular system audits to anticipate and mitigate potential issues before they impact your workflow.
- Custom Training Sessions: Access to tailored training sessions that empower your team with advanced knowledge of Atlassian tools.
- Enhanced Strategic Advisory: More in-depth strategic guidance to align Atlassian tools with your business objectives.
Platinum Support Package
40 hours of monthly supporT
$2,500/mo
$27,000/yr
Save $3,000 a year!
- Maximum Support Hours: 40 hours of monthly support, catering to large organizations with complex needs.
- Dedicated Account Manager: A dedicated point of contact for personalized service and deeper understanding of your business.
- Immediate Response Time: Priority response times matching the Gold package, ensuring your most critical issues are resolved first.
- Advanced Optimization: In-depth optimization sessions to fine-tune your Atlassian setup for peak performance.
- Custom Integration Support: Assistance with complex integrations between Atlassian tools and other business systems.
- Quarterly Strategy Reviews: Quarterly meetings to review tool usage, discuss strategic goals, and plan for future needs.
- VIP Training and Workshops: Exclusive access to VIP training sessions and workshops, keeping your team ahead of the curve.
How the Discount Works
Unlocking your exclusive discount with Bliss Media Studio is straightforward and hassle-free. Here’s how you can make the most of our special offer:
01
Explore Our Offerings
Begin by exploring our Support Packages to find the one that best suits your business needs. Each package is designed to offer varying levels of support to match your requirements.
02
Submit a Quote Request
03
Receive Personalized Pricing
Our team will prepare a customized offer for you, detailing the savings you can achieve with an annual subscription compared to the standard quarterly option. We’ll explain exactly how much you can save.
04
Review and Decide
Take your time to review the provided quote. Remember, there’s no rush or pressure to proceed. If you decide to move forward, we’ll guide you through the next steps.
05
Choose Your Payment Plan
Decide between an annual subscription for maximum savings or a flexible monthly renewal option. We make it easy to choose the plan that best fits your budget and needs. Monthly packages automatically renew each month, while annual packages renew each year. Payment reminders are sent 14 days before renewal and you may cancel with 10 days’ notice.
06
ACTIVATE YOUR SUPPORT PACKAGE
Finalize your choice and activate your Support Package with Bliss Media Studio. Enjoy the peace of mind that comes with having expert Atlassian support on call.
TERMS AND CONDITIONS
Our commitment is to provide you with the expert support you need to make the most out of your Atlassian tools. By agreeing to these terms, you enable us to deliver tailored solutions that match your business requirements, ensuring your tools are optimized, and your team can focus on what they do best.
Frequently Asked Questions
Q: When are your service hours for support?
A: Our consulting services are available from Monday to Friday, 09:00 to 18:00 Mountain Time. We observe US public holidays, during which services are not available.
Q: What are the response times for support requests?
A: Response times vary by package. Silver package subscribers can expect a response within one working day, while Gold and Platinum subscribers will receive a response within four hours.
Q: How do I submit a support request?
A: All support requests should be submitted through our service desk in English. This ensures efficient processing and accessibility for all clients.
Q: Do I need to provide access to my Atlassian instances?
A: Yes, to deliver effective support, administrative rights to your Atlassian instances are required.
Q: What is covered in your support packages?
A: Our support extends to Jira Work Management, Jira Software, Jira Service Management, Confluence, and Jira Align, including common apps, ensuring a wide range of your Atlassian needs are met.
Q: How is billing handled for support packages?
A: Monthly support is billed at the end of each month. Annual contracts are invoiced in advance. Should you exceed the support hours in your package, additional support is available at our on-demand rate. Upgrading your package is also an option at any time.
Q: Can support hours be rolled over to the next month?
A: Support hours are allocated monthly and do not roll over. This policy is in place to ensure we can plan resources effectively and maintain the high-quality support our customers expect.
Need help selecting your package?
We will happily guide you through our packages and solutions, working together to determine the best fit for you and your needs.
Jessica Fergus
Owner & Principal Consultant
Let’s Meet
Let’s Talk
