Strategic Product Management for HP’s Workforce Experience Integrations

THE CHALLENGE

HP Workforce Experience is a platform designed to centralize and streamline employee engagement. As part of their long-term vision, HP aimed to expand their platform’s capabilities by building seamless integrations with widely used third-party tools, enabling a unified workflow experience.

The challenge was multifaceted:

Complex Requirements: The platform needed to accommodate varying organizational workflows, ensuring compatibility with both internal systems and third-party platforms.
Timely Delivery: HP needed to prioritize the most impactful features to meet tight deadlines without compromising quality.
Scalability: The connectors had to be future-proof, ensuring flexibility for evolving needs across HP’s enterprise clients.

This ambitious project required a skilled Product Manager to lead the Integrations team, translate complex business needs into actionable requirements, and deliver solutions that empowered IT teams and end-users alike.

THE SOLUTION

Strategic Product Management Leadership for Workflow Integrations

To meet HP Workforce Experience’s goals, I served as a Product Manager on the Integrations team, bringing clarity, strategy, and focus to a highly collaborative effort. My role extended beyond overseeing technical development; I acted as a bridge between stakeholders, and engineering teams, ensuring that every integration delivered tangible value.

Key contributions include:

Driving Alignment Across Teams: I facilitated collaboration between engineers, and business stakeholders to understand and prioritize integration needs. By establishing clear goals and roadmaps, I ensured that everyone—from developers to executives—was aligned.
Balancing User Experience with Technical Feasibility: I worked closely with engineering teams to strike the right balance between technical constraints and user expectations, delivering integrations that were not only functional but delightful to use.

By taking a holistic approach to platform workflow management, I helped HP Workforce Experience achieve its goal of delivering a powerful, integrated solution that fosters engagement and efficiency. This work directly contributed to HP’s vision of creating a platform that empowers employees and IT teams alike.

THE SKILLS

Agile Product Management

Integration Development and Workflow Design

Product Roadmap Development

Cross-functional Team Leadership

COMMUNICATION AND STAKEHOLDER MANAGEMENT

Data-driven Decision Making

THE STRATEGY

To enhance HP’s Workforce Experience platform integrations, I adopted a phased, user-centric approach. I began by conducting stakeholder interviews and workflow analyses to identify integration requirements, pain points, and improvement opportunities. With clear priorities, I defined user stories and epics aligned with platform goals, ensuring focused development through regular backlog grooming sessions. During development, I collaborated closely with engineering teams to deliver and test integrations. I maintained stakeholder alignment through detailed product specs and regular updates, fostering transparency and trust.

Needs Assessment and Workflow Analysis

Conducted interviews with key stakeholders to understand integration requirements and pain points.
Mapped workflows to identify inefficiencies and opportunities for improvement.

Backlog Management and Prioritization

Defined user stories and epics aligned with HP’s platform goals.
Conducted backlog grooming sessions to prioritize development efforts effectively.

Development and Testing

Partnered with engineering teams to develop and test integrations, ensuring compatibility and reliability.

Stakeholder Alignment and Reporting

Created detailed product specifications and shared progress updates with stakeholders via dashboards and presentations.
Maintained alignment across teams to deliver on expectations.

Continuous Improvement

Analyzed integration performance and gathered user feedback to iterate and enhance connector features.

PRICING

Our initial engagement with HP was facilitated through UpWork on an hourly rate contract.

For customized solutions or to discuss how I can bring similar results to your organization, please reach out via the contact form below.

Jessica Fergus

Owner & Principal Consultant